Local Pet Sitting TermsLocal Pet Sitting Terms

These terms apply to Rose's local pet sitting clients in the Richmond area. They do not apply to pet sitters who subscribe to the GentlePaws.pet directory — those subscriptions are governed by the Subscriber Agreement.

Cancellations

Drop-in visits: please cancel at least 24 hours before the scheduled visit.

Overnight and boarding: please cancel at least 72 hours before the scheduled start date.

Late cancellations may be subject to a cancellation fee. Holiday and peak-period reservations may carry different cancellation requirements, which are disclosed at booking.

A meet-and-greet is always free and carries no cancellation fee.

Safety Requirements

For the safety and well-being of all pets:

• Pets must be current on required vaccinations.
• Boarding pets must be house-trained.
• Aggressive or unsafe behavior must be disclosed before booking.
• Significant behavioral or medical concerns must be discussed during the meet-and-greet.
• Rose reserves the right to decline care when she believes an arrangement may not be safe or appropriate.

Home Access

For in-home services, pet parents must provide:

• Clear entry instructions
• Emergency contact information
• Veterinarian information
• Feeding and medication instructions
• Security or alarm instructions
• Information about anyone else who may have access to the home

Payment

Payment is accepted by cash or Zelle. Payment terms are agreed at the meet-and-greet and confirmed before service begins.

Pet Parent Responsibility and Liability

GentlePaws.pet is committed to providing responsible and attentive care.

Pet parents are responsible for providing accurate and complete information about their pet's health, behavior, medications, daily routine, special needs, and medical history.

Pet parents must disclose any history of aggression, anxiety, escape behavior, medical conditions, or other circumstances that could affect the safety of the pet, of Rose, of other animals, or of the home.

GentlePaws.pet is not responsible for issues arising from inaccurate, incomplete, or undisclosed information, from pre-existing medical conditions, or from damage caused by a pet.

Changes to These Terms

Rose may update these terms from time to time. Current clients will be told of any change to pricing or cancellation terms before their next booking.